Receipts and refunds

Receipts

Every payment produces a receipt in the app and a copy by email to the address on your account. It shows the amount, the date, the method used, what it covers, and a reference you can quote to us.

Need one reissued? Ask our payments team with the date and the amount.

When we refund

We refund to the method you paid from when:

• you were charged twice for the same boost
• a payment was taken but the boost never started
• a boost did not run for the time you paid for

Refunds are reviewed and issued by our payments team, and are processed in batches — so allow a few working days for mobile money, and longer for cards depending on your bank.

What we do not refund

• A boost that ran as described but did not bring you the enquiries you hoped for
• Money you paid to a lister, agent or landlord. That is between you and them — we are not party to it and never hold it.
• Money sent to a scammer. Report it to us and to the Police immediately, and tell your provider — see Spotting a scam.

Listings themselves are free, so there is nothing to refund if a listing is rejected during review. Fix the issues and resubmit at no cost — see What to do if your listing is not approved.