Resetting your password
What to do if you cannot sign in.
Last updated 11 August 2026
Self-service password reset is not available yet. Until it is, our support team resets passwords manually after confirming who you are.
How to get back in
- Contact us from the email address on your account.
- Tell us you need a password reset. Do not send us your old or new password.
- We confirm it is your account and send you a link to set a new one.
We aim to reply within one working day. We will never ask for your password, and we will never ask for it over the phone.
If you have lost access to your email too
Say so in your message and include the phone number on your account. We will ask you some questions about your account and, for verified sellers, may ask you to repeat identity verification before we hand over access.
Keeping your account safe
- Use a password you do not use anywhere else, at least 6 characters
- Do not share it with anyone, including anyone claiming to work for Yebo
- Beware of anyone messaging you asking to "confirm" your login — see Spotting scams